windb Privacy Policy

windb ("we", "our", "platform") provides a reliable online betting and casino service for players in Bangladesh. This Privacy Policy ("Policy") describes what information we collect about you when you use our website windb.cam and related services, how that information is used, and what steps we take to protect your information.

This policy applies to all registered members, visitors, and anyone who interacts with windb in any way. By using our platform, you are considered to have accepted the terms of this policy. If you do not agree with any term of this policy, please refrain from using our services.

windb places the highest importance on data protection and is committed to keeping our users' information secure in accordance with international data protection standards.

windb collects various types of personal information in order to provide its services. The categories of information are described in detail below:

2.1 Registration Information

When creating an account, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification — only persons aged 21 and above may register)
• Email address
• Mobile number
• Preferred payment method
• Username and password (stored in encrypted form)

2.2 Identity Verification Information (KYC)

To ensure security and prevent money laundering, we may collect the following documents for identity verification where required:

• Copy of National Identity Card (NID) or passport
• Proof of address document (utility bill or bank statement)
• Proof of ownership of payment method

2.3 Transaction and Financial Information

Records of deposits and withdrawals, transaction history, the last four digits of bKash, Nagad, Rocket, and Upay accounts (not the full number), and bonus usage information are stored.

2.4 Technical and Usage Information

The following information is collected automatically while using our platform:

• IP address and device type
• Browser type and version
• Operating system information
• Login time and session duration
• Pages visited and click patterns
• Information collected through cookies and similar tracking technologies

windb uses your personal information only for specific, legitimate, and fair purposes. The main purposes for which we use your information are as follows:

• Account management: Creating, verifying, and maintaining your account.
• Service delivery: Ensuring all services including betting, gaming, deposits, and withdrawals.
• Age and identity verification: Ensuring that only persons aged 21 and above can use the platform.
• Security and fraud prevention: Detecting suspicious activity and keeping accounts secure.
• Legal compliance: Maintaining records necessary to comply with applicable laws and regulations.
• Customer support: Providing 24/7 assistance with your questions and issues.
• Responsible gaming: Monitoring usage patterns to identify problematic gambling tendencies and provide necessary support.
• Service improvement: Analysis to improve our platform, games, and user experience.

windb does not sell your personal information to any third party. However, information may be shared in the following specific circumstances:

4.1 Service Provider Partners

Third-party service providers such as payment processing (bKash, Nagad, Rocket, Upay), technology infrastructure, game software providers (Pragmatic Play, Evolution Gaming, Spribe, etc.), and customer support platforms will receive only the minimum amount of information necessary to perform their designated tasks. These partners are required to use information in accordance with our instructions and are not permitted to use it for their own purposes.

4.2 Legal Obligations

Information may be disclosed in accordance with court orders, valid requests from law enforcement agencies, or requirements of applicable law. In such cases we will endeavor to limit the amount of information disclosed to the minimum.

4.3 Business Restructuring

In the event of a company merger, acquisition, or asset transfer, your information may be transferred to the new entity. You will be properly notified before any such change takes place.

windb uses cookies and similar technologies to improve the functionality of our website and personalize the user experience.

5.1 Types of Cookies

• Essential cookies: Indispensable for the core functionality of the platform (login sessions, security tokens).
• Functional cookies: For remembering your preferences (language settings, display options).
• Analytical cookies: Collecting statistics to understand platform usage patterns.

5.2 Cookie Controls

You can disable or delete cookies through your browser settings. However, disabling essential cookies may cause some important features of the platform to not work properly.

windb takes industry-standard technical and organizational measures to keep your personal information secure:

• SSL encryption: All data transmission on our website and applications is protected by 256-bit SSL encryption.
• Password hashing: Your password is never stored directly — only an encrypted hash is kept.
• Firewall and anti-fraud systems: Advanced security layers to prevent unauthorized access and cyberattacks.
• Two-factor authentication (2FA): Two-step authentication option for account security.
• Regular security audits: Regular assessments to identify and address security vulnerabilities on the platform.
• Restricted access: Only authorized staff can access your information, and they are bound by confidentiality obligations.

While we are committed to ensuring the highest level of protection, data transmission over the internet is not entirely risk-free. In the event of any security breach, we will immediately notify affected users.

windb retains your personal information for as long as necessary to provide services or as required to fulfill legal obligations. General guidelines are:

• Active accounts: Information is retained for the entire duration the account remains active.
• Closed accounts: Transaction records and identity verification documents are retained for a specified period after account closure in accordance with legal requirements.
• Log files: Technical log files are generally deleted automatically after a set period of time.
• Marketing data: Marketing communication data is deleted promptly upon withdrawal of consent.

You have the following rights regarding your personal information, and windb fully respects these rights:

8.1 Right of Access

You have the right to receive a copy of the information we hold about you.

8.2 Right to Rectification

You have the right to request correction of your information if it is incomplete or inaccurate.

8.3 Right to Erasure

In certain circumstances you have the right to request deletion of your personal information (the "right to be forgotten"), although this may not apply where legal obligations exist.

8.4 Right to Restriction of Processing

In certain circumstances you have the right to request that processing of your information be restricted.

8.5 Right to Withdraw Consent

You may withdraw consent given for marketing communications at any time. Withdrawing consent will not affect the lawfulness of prior processing.

To exercise any of the above rights, please contact us at [email protected] or let us know via 24/7 live chat. We will process your request as quickly as possible.

windb's services are intended only for persons aged 21 and above. We do not intentionally collect any personal information from minors. Age verification is a mandatory step in the registration process.

If we suspect that a user is a minor, we will immediately suspend that account and take steps to securely delete all related information. Parents and guardians are urged to remain vigilant about their children's internet usage.

windb works with global service providers, so in some cases your information may be processed or stored on servers outside Bangladesh. In such cases we ensure that:

• The standard of protection for customer data is equivalent to the standards applicable in Bangladesh.
• Third-party service providers are contractually bound to comply with our privacy standards.
• Data transfers are kept as limited as possible.

windb may update this privacy policy from time to time. For any significant changes, we will:

• Publish the updated date on this page.
• Notify registered users by email.
• Display a notice on the platform.

Continued use of the platform after changes will be considered as your consent to the new policy. For significant changes, explicit consent may be sought again if necessary.

windb places the highest priority on responsible gaming. To this end we monitor users' playing patterns and offer support where needed. Information collected as part of responsible gaming services is used solely for your protection and is not used for any commercial purpose.

For more details on responsible gaming, please visit our Responsible Gaming page.

If you have any questions, concerns, or complaints about this privacy policy, please contact our data protection team:

• Email: [email protected]
• Live chat: Available 24/7 in Bengali

We will take your complaint seriously and endeavor to resolve it as quickly as possible. If you are not satisfied with the resolution we provide, you have the right to file a complaint with the relevant authority.